Privacy Policy
We respect your privacy and are committed to protecting your personal and health information.
This policy applies to all our services, including massage and soft tissue therapy, hypnotherapy and coaching, whether provided in person or online.
Information We Collect and Use
We collect information necessary to manage appointments, provide services and maintain appropriate records. This may include contact details, health history, consultation notes, communications, payment information and, where authorised, recordings or transcripts.
Information is used for bookings, treatment and consultations, communication, payments, record-keeping and meeting legal obligations.
We do not sell your personal or health information.
Records and Security
We use MyAppointments to manage bookings and client records. The platform uses Australian-based data storage and security measures, with some third-party services potentially processing information overseas.
Practitioners access information for the purposes of providing services and managing appointments. Each practitioner is responsible for their own clients' records.
We take reasonable steps to protect information from unauthorised access, misuse, loss or disclosure.
Health records are retained in accordance with NSW requirements, generally for at least seven years after the last service for adults, or until age 25 for records relating to services provided to minors.
Payments
Electronic payments are facilitated through Live Payments. Where payment card details are saved, they are handled through our payment processing arrangements and used only for authorised transactions, including applicable appointment and cancellation fees.
Recordings and Artificial Intelligence
Some consultations, particularly hypnotherapy and coaching sessions, may be recorded with prior consent.
Recordings may be transcribed or processed using AI-assisted tools for authorised purposes, including preparing consultation notes and reviewing sessions.
We may also use AI-assisted tools for administrative and recordkeeping purposes. We minimise identifiable information shared with external services and use appropriate privacy safeguards, obtaining additional consent where required.
Practitioners remain responsible for reviewing information generated through AI-assisted tools.
Marketing Communications
We may send promotional emails or SMS messages about our services, special offers or clinic updates where permitted by law.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.
Appointment confirmations, reminders and other essential service communications may still be sent where appropriate.
Sharing Information
Information may be shared with healthcare providers or service providers where authorised, necessary for delivering our services, or permitted or required by law.
Third-party providers, including booking, payment and technology services, may process information in Australia or overseas, subject to applicable privacy requirements.
Access, Corrections and Complaints
You may request access to your information or ask for corrections by contacting us through the details on our website.
If you have concerns about how your information has been handled, please contact us so we can investigate and respond. You may also contact the appropriate external privacy or healthcare complaints body.
Website Information
Our website may use cookies or similar technologies to support its operation and understand website usage.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be published on our website.
Last updated: 11 November 2026