Terms & Conditions
General
These Terms & Conditions apply to the use of our website, appointment bookings and all services, including massage and soft tissue therapy, hypnotherapy and coaching.
In these terms, “we”, “us” and “our” refer to the practitioners providing services under the Massage Time brand, as applicable.
By making a booking, you acknowledge and agree to the applicable Terms & Conditions.
Appointments and Cancellations
Appointments can be booked online or by contacting us directly.
At least 24 hours' notice is required to cancel or reschedule an appointment. Cancellations or changes made with less than 24 hours' notice, and missed appointments, are subject to the full appointment fee. Exceptions may be considered in unforeseen circumstances.
Fees and Payments
Fees are provided when booking. Payments are made to the practitioner providing your service, whose ABN appears on your invoice.
Electronic payments are processed through Live Payments. Where payment card details are saved, future charges, including applicable cancellation fees, will only be made in accordance with your authorisation and applicable law.
Gift Vouchers
Gift vouchers may be purchased and redeemed for eligible services, subject to availability and any conditions disclosed at purchase.
Gift vouchers are valid for the period specified at purchase, subject to applicable Australian Consumer Law requirements, including minimum expiry periods where applicable.
Vouchers are not redeemable for cash except where required by law.
Our Services and Commitment
We provide massage and soft tissue therapy, hypnotherapy and coaching, in person or online as appropriate.
We aim to provide individualised, professional care in an environment where you feel heard, respected and comfortable. We'll listen to your concerns, explain our approach, respect your choices and welcome your questions.
Your consent will be sought before treatment or consultation. You may decline or stop any part of a session at any time.
We work within our professional scope, respect your privacy and will recommend another healthcare professional where appropriate. While we aim to provide the best possible care, individual results vary and cannot be guaranteed.
Our services do not replace medical assessment or treatment where required.
Online Appointments
For online consultations, please ensure you have a suitable internet connection and a private, appropriate environment. If technical difficulties interrupt a session, we will discuss suitable arrangements.
Recording and Confidentiality
Some consultations, particularly hypnotherapy and coaching sessions, may be recorded with prior consent.
Recordings and transcripts are handled confidentially and may be used for authorised purposes, including preparing notes or reviewing sessions, in accordance with our Privacy Policy.
Feedback and Concerns
We welcome feedback and encourage you to contact us with any questions or concerns about your experience.
Nothing in these terms excludes or limits your rights under Australian Consumer Law or other applicable legislation.
We welcome feedback and encourage you to contact us with any questions or concerns about your experience. You can reach us using the contact details provided on our website.
Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be published on our website and will generally apply to bookings made after the updated terms take effect.
Last updated: 11 November 2026